She might be just one single viewer from South Australia, but Julie has been listened to by Channel 7 and a schedule amendment has been made.
This may be a small tidbit story about a repeat program that airs at midnight, but it does answer the question – do networks listen to feedback from viewers?
In a recent interview with Director of Programming at Seven, Angus Ross, he mentioned that every ratings point, every viewer and every time slot is important.
In this case, TV Blackbox reader Julie pointed out that the repeat screenings of Zumbo’s Just Desserts after midnight on Thursday nights had stopped last week, June 17th at the semi final stage, replaced this week by new episodes of Black-ish.
When I put Julie’s concerns to Channel 7, it was indeed pointed out that the viewer was correct and that there was just a human error in the amount of episodes that were available.
Channel 7 then made an immediate schedule change bringing in episode 11 this Saturday night and then the real season final on July 7th – all because of feedback from Julie in South Australia.
In 21 years of guide production, I have found Seven the most open to viewer feedback and correcting mistakes if one has been made. It’s a lesson that other networks could learn from.
It is small a matter, but today Julie from South Australia has had a win.
Thanks to the team at Seven programming for answering Julie’s feedback!
I have twice in the past noticed Foxtel about their remote recording app showing a picture of a completely different free to air show including the synopsis and all I got was thanks for pointing it out but it was never corrected.
They have the programs 2 weeks in advance and still didn’t change the picture.
One was David Attenboroughs show with a picture of the Neighbors cast.
The second one was a documentary on BBC Earth and a picture of John Candy in Uncle Buck.
It’s clear that Foxtel ignore their customers feedback considering they have 2 weeks to amend it.