An overnight technical issue has left some Foxtel customers unable to access their Television services.
The fault which occurred last night has led to some Foxtel customers experiencing a black screen on their iQ3 and iQ4 devices.
A spokesperson for Foxtel confirmed the issue telling TV Blackbox;
“Earlier today, we backed out a software update provided early to a limited number of iQ3/iQ4 customers.
For some of those customers, the software backout has caused a black screen. We apologise to those customers affected.”
TV Blackbox understands a solution has been found for some customers who have internet connections using both Wi-Fi and Ethernet. These customers have been advised to disconnect one of those internet sources and allow the backout to restore.
Foxtel advises for the remaining customers; it is still investigating and has made the ability to cast Foxtel GO available as an interim solution.