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FOXTEL customers experience Black Screen issue after IQ software glitch

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An overnight technical issue has left some Foxtel customers unable to access their Television services.

The fault which occurred last night has led to some Foxtel customers experiencing a black screen on their iQ3 and iQ4 devices.

 A spokesperson for Foxtel confirmed the issue telling TV Blackbox;

“Earlier today, we backed out a software update provided early to a limited number of iQ3/iQ4 customers.

For some of those customers, the software backout has caused a black screen. We apologise to those customers affected.”

TV Blackbox understands a solution has been found for some customers who have internet connections using both Wi-Fi and Ethernet. These customers have been advised to disconnect one of those internet sources and allow the backout to restore.

Foxtel advises for the remaining customers; it is still investigating and has made the ability to cast Foxtel GO available as an interim solution.

“Our technology team are working on the issue overnight, and we will be able to provide an update during Wednesday morning.

We again apologise for the inconvenience and appreciate the patience of those customers affected while we restore their service.”

Kevin Perryhttps://tvblackbox.com.au/author-kevin-perry/
Co-Creator and Editor of the TV Blackbox website, Kevin Perry is an experienced media commentator focused on TV Production, Consumer Tech, SVOD & Sports Broadcasting. Media enquiries please Call or Text 0428-275-111
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